Making Appointments

If you would like to make an appointment or consult our physicians for a second opinion, please contact us at 716-817-5590.

Billing and Insurance

Please bring your health insurance identification card. If your insurer requires a referral, make sure you have obtained that referral and, if necessary, bring a copy with you.

If you don’t have health insurance or if you have any questions about your insurance, call our office at 716-817-5590. Depending on your plan, you may have a co-pay that will be billed to you from Buffalo-Niagara NR Physician Group.

Requesting Medical Records

Bring all requested health care records to your appointment. It is our standard process to gather this information before your arrival, so that the doctors may review it ahead of time, but there may be times that we ask you to bring copies of your medical records and/or lab results or a disk of your diagnostic images with you.

Patient Rights

In New York State, you are protected by a state law, which gives important rights in a managed care environment.

If you are enrolled in a managed care organization (MCO), you have a Right to Specialty Care, including information about the following:

Out of Network Referrals

If your MCO, consulting with your Primary Care Provider (PCP), decides that an MCO network doesn’t include a specialist in their network with the training and experience you need, the MCO must refer you to a specialist out of the network at no charge to you. This decision must be part of a treatment plan approved by the MCO.

Standing Referral to Specialists

If the MCO, consulting with your PCP and your specialist, decides that you need ongoing care from that specialist, you can get a series of referrals at one time so you don’t have to go back and get a new referral each time you need to see
the specialist.

Specialist Care Coordinator

If you need specialized medical care over a long period of time, you can, at no extra cost, get a referral to a specialist who will then act as your PCP and coordinate your care.

Specialty Care Center

If you need specialized medical care over a long period of time, your MCO must allow a referral to a specialty care center (such as a cancer center), which can provide and/or coordinate your primary and specialty care.